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Jennifer Dionne

How unlikely collaborations are changing the future of healthcare

In the healthcare sector’s pursuit of improved medical outcomes at lower costs, the only stakeholder yet to get fully involved is the patient. That’s changing now, and unlikely collaborations are emerging to serve the involved patient.  Read the full article on CIO.com.

The Best Exotic Marigold Hospital: Hilton Digital Experience

The hospitality industry has used digital tools giving guests a greater sense of autonomy, more personal choices and to reduce the “friction” inherent in travel and shopping. This session explores the question: How can healthcare use digital tools and the lessons from the hotel and retail industries to increase patients’ sense of control and personalize […]

Human error biggest risk to health IT

Military health official warns that cyber hygiene falls short in health IT. Healthcare data breaches have hit more than nine out of 10 organizations in the field.  Read the full article on CIO.com.

Unlocking the value in patient-generated health data

Harnessing data from a multitude of sources to develop a comprehensive view of patients to drive health outcomes could be coming of age. Here’s how one health system is approaching it.  Read the full article on CIO.com.

Using Virtual Agents to Create High-Touch Customer Service for Health Plans

There will always be a need for premium live operator customer service, however the future of the contact center lies largely in eliminating the traditional contact center. While customer self-service rates have been abysmally low in healthcare, recent advancements in intelligent assistants and robotic automation are beginning to show great promise for healthcare customer service. […]

Leveraging Technology to Provide Value-Based Care

Access to data, and the systems to connect and optimize that data, are essential. Although healthcare reform legislation has created new regulations for patient care, implementing IT solutions can help providers change their business strategy to accommodate these mandates. Technology for healthcare can also increase productivity, eliminate inefficiencies, and streamline operations. “Healthcare providers should leverage […]

Social determinants: powering the next big leap for healthcare analytics

The next step toward reaching the holy grail of personalized care is harnessing social determinant data. Putting it into practice has its unique set of challenges. Read the full article on CIO.com

What MACRA Means for Health Plans

Much has been written about the affect the 2015 MACRA legislation will have on providers and health systems; anything pertaining to health plans has been somewhat buried. In this article, Karen Way describes, at a high level, the impacts to health plans now that MACRA is in its first performance year.   Learn more.

Identifying High-value Primary Care Teams through Analytics

One way to improve profitability without cutting benefits or increasing premiums is to steer your members to the high-value primary care practices in your networks. Read how health plans can use their existing quality and cost data to identify the right players. Read more.

Overcoming Barriers to Adopting New Technology

Online scheduling, telehealth, and mobile apps have proven impact on patient outcomes Healthcare technology is a key factor in improving patient outcomes and reducing costs in healthcare. Technology such as online scheduling, telehealth, and mobile apps can make a big difference in the patient experience. Although the industry has been slow in adopting technology to […]