Home Insights

Insights

The Best Exotic Marigold Hospital: Hilton Digital Experience

Jennifer Dionne
0
The hospitality industry has used digital tools giving guests a greater sense of autonomy, more personal choices and to reduce the “friction” inherent in travel and shopping. This session explores the question: How can healthcare use digital tools and the lessons from the hotel and retail industries to increase patients’ sense of control and personalize […]

Human error biggest risk to health IT

Using Virtual Agents to Create High-Touch Customer Service for Health Plans

Jennifer Dionne
0
There will always be a need for premium live operator customer service, however the future of the contact center lies largely in eliminating the traditional contact center. While customer self-service rates have been abysmally low in healthcare, recent advancements in intelligent assistants and robotic automation are beginning to show great promise for healthcare customer service. […]

The Best Exotic Marigold Hospital: Hilton Digital Experience

Leveraging Technology to Provide Value-Based Care

Jennifer Dionne
0
Access to data, and the systems to connect and optimize that data, are essential. Although healthcare reform legislation has created new regulations for patient care, implementing IT solutions can help providers change their business strategy to accommodate these mandates. Technology for healthcare can also increase productivity, eliminate inefficiencies, and streamline operations. “Healthcare providers should leverage […]

How unlikely collaborations are changing the future of healthcare

Engaging Patients Before They Know They Need You

Jennifer Dionne
0
NTT DATA’s Melanie Dowczek discusses how technology will play a big part in moving healthcare from passive, reactive care to engaged and proactive care. This is the second of a two-part series on patient engagement. Part one focused on the need to be less passive in healthcare. This article examines how healthcare professionals can be […]

How unlikely collaborations are changing the future of healthcare