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Medicare Gets Serious About Value-based Payments: How MACRA Will Change Care Delivery

Jennifer Dionne
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New payment system incentivizes a team approach to improving chronic disease outcomes For those who view the Medicare Access and CHIP Reauthorization Act (MACRA) as an administrative and reporting distraction, it’s time to take a second look. It is the most profound change in the physician payment model since 1965, the year Medicare was enacted. […]

What’s Driving Healthcare IT in Canada

What’s Driving Healthcare IT in Canada

Jennifer Dionne
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As patients become more active in managing their own healthcare, their expectations around the digital information and services delivered by providers and payer organizations continue to grow. We spoke with Neil Currie, a Vancouver-based senior consultant and delivery lead for NTT Data Services, about how these expectations affect healthcare IT investments in Canada. How have […]

Medicare Gets Serious About Value-based Payments: How MACRA Will Change Care Delivery

The 4 Biggest Healthcare IT Headaches

Jennifer Dionne
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Experts in healthcare IT and compliance discuss the top challenges for hospitals and healthcare facilities and what CIOs can do to address them. To avoid violating regulations, which could result in tens of thousands of dollars (or more) of fines and negative publicity, healthcare providers must ensure that their facilities are in compliance and be […]

Medicare Gets Serious About Value-based Payments: How MACRA Will Change Care Delivery

The Best Exotic Marigold Hospital: Hilton Digital Experience

Jennifer Dionne
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The hospitality industry has used digital tools giving guests a greater sense of autonomy, more personal choices and to reduce the “friction” inherent in travel and shopping. This session explores the question: How can healthcare use digital tools and the lessons from the hotel and retail industries to increase patients’ sense of control and personalize […]

Medicare Gets Serious About Value-based Payments: How MACRA Will Change Care Delivery

Using Virtual Agents to Create High-Touch Customer Service for Health Plans

Jennifer Dionne
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There will always be a need for premium live operator customer service, however the future of the contact center lies largely in eliminating the traditional contact center. While customer self-service rates have been abysmally low in healthcare, recent advancements in intelligent assistants and robotic automation are beginning to show great promise for healthcare customer service. […]

Medicare Gets Serious About Value-based Payments: How MACRA Will Change Care Delivery

Leveraging Technology to Provide Value-Based Care

Jennifer Dionne
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Access to data, and the systems to connect and optimize that data, are essential. Although healthcare reform legislation has created new regulations for patient care, implementing IT solutions can help providers change their business strategy to accommodate these mandates. Technology for healthcare can also increase productivity, eliminate inefficiencies, and streamline operations. “Healthcare providers should leverage […]

Medicare Gets Serious About Value-based Payments: How MACRA Will Change Care Delivery