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What’s Driving Healthcare IT in Europe and the Middle East

Jennifer Dionne
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Data is ubiquitous in healthcare, but many healthcare systems lack the interoperability and analytic capabilities to use it to their advantage. Advances in patient outcomes and lower costs are increasingly tied to an organization’s ability to share data across systems and use analytics to find the meaning and knowledge in these very large data sets. […]

What’s Driving Healthcare IT in the United States

What’s Driving Healthcare IT in the United States

Jennifer Dionne
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Although the impact of potential changes to the Affordable Care Act and other healthcare regulations are a top focus, IT leaders in the healthcare sector are looking at other forms of friction in how their organizations operate and serve patients and providers. Adam Nelson, chief operating officer for life sciences and healthcare technologies at NTT […]

What’s Driving Healthcare IT in Europe and the Middle East

The Importance of Premium Billing and Payment Reconciliations for Health Insurance Carriers Within a Consumer-Oriented Marketplace

Jennifer Dionne
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In this challenging healthcare market, with changing regulations, outdated and disparate systems and processes, limited resources, as well as the growing consumer expectations of their healthcare relationships, complete and accurate information is a necessity to ensure both excellent member experiences and plan viability for healthcare carriers. Within the administrative processes, ensuring that individual member billings […]

What’s Driving Healthcare IT in Europe and the Middle East

Medicare Gets Serious About Value-based Payments: How MACRA Will Change Care Delivery

Jennifer Dionne
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New payment system incentivizes a team approach to improving chronic disease outcomes For those who view the Medicare Access and CHIP Reauthorization Act (MACRA) as an administrative and reporting distraction, it’s time to take a second look. It is the most profound change in the physician payment model since 1965, the year Medicare was enacted. […]

What’s Driving Healthcare IT in Europe and the Middle East

What’s Driving Healthcare IT in Canada

Jennifer Dionne
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As patients become more active in managing their own healthcare, their expectations around the digital information and services delivered by providers and payer organizations continue to grow. We spoke with Neil Currie, a Vancouver-based senior consultant and delivery lead for NTT Data Services, about how these expectations affect healthcare IT investments in Canada. How have […]

What’s Driving Healthcare IT in Europe and the Middle East

The 4 Biggest Healthcare IT Headaches

Jennifer Dionne
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Experts in healthcare IT and compliance discuss the top challenges for hospitals and healthcare facilities and what CIOs can do to address them. To avoid violating regulations, which could result in tens of thousands of dollars (or more) of fines and negative publicity, healthcare providers must ensure that their facilities are in compliance and be […]

What’s Driving Healthcare IT in Europe and the Middle East

The Best Exotic Marigold Hospital: Hilton Digital Experience

Jennifer Dionne
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The hospitality industry has used digital tools giving guests a greater sense of autonomy, more personal choices and to reduce the “friction” inherent in travel and shopping. This session explores the question: How can healthcare use digital tools and the lessons from the hotel and retail industries to increase patients’ sense of control and personalize […]

What’s Driving Healthcare IT in Europe and the Middle East

Using Virtual Agents to Create High-Touch Customer Service for Health Plans

Jennifer Dionne
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There will always be a need for premium live operator customer service, however the future of the contact center lies largely in eliminating the traditional contact center. While customer self-service rates have been abysmally low in healthcare, recent advancements in intelligent assistants and robotic automation are beginning to show great promise for healthcare customer service. […]

What’s Driving Healthcare IT in Europe and the Middle East