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The Importance of Premium Billing and Payment Reconciliations for Health Insurance Carriers Within a Consumer-Oriented Marketplace

Jennifer Dionne
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In this challenging healthcare market, with changing regulations, outdated and disparate systems and processes, limited resources, as well as the growing consumer expectations of their healthcare relationships, complete and accurate information is a necessity to ensure both excellent member experiences and plan viability for healthcare carriers. Within the administrative processes, ensuring that individual member billings […]

What’s Driving Healthcare IT in Europe and the Middle East

Medicare Gets Serious About Value-based Payments: How MACRA Will Change Care Delivery

Jennifer Dionne
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New payment system incentivizes a team approach to improving chronic disease outcomes For those who view the Medicare Access and CHIP Reauthorization Act (MACRA) as an administrative and reporting distraction, it’s time to take a second look. It is the most profound change in the physician payment model since 1965, the year Medicare was enacted. […]

What’s Driving Healthcare IT in Europe and the Middle East

Using Virtual Agents to Create High-Touch Customer Service for Health Plans

Jennifer Dionne
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There will always be a need for premium live operator customer service, however the future of the contact center lies largely in eliminating the traditional contact center. While customer self-service rates have been abysmally low in healthcare, recent advancements in intelligent assistants and robotic automation are beginning to show great promise for healthcare customer service. […]

What’s Driving Healthcare IT in Europe and the Middle East

High-Value Primary Care: The Key to Accelerating Success With Value-Based Care

The triple aim is clear: we all want better outcomes and a better patient experience at a lower cost. Primary care practices are key to meeting this goal. This white paper explores technologies that can help primary care produce high value.  Read More.

The Importance of Premium Billing and Payment Reconciliations for Health Insurance Carriers Within a Consumer-Oriented Marketplace