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Medicare Gets Serious About Value-based Payments: How MACRA Will Change Care Delivery

Jennifer Dionne
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New payment system incentivizes a team approach to improving chronic disease outcomes For those who view the Medicare Access and CHIP Reauthorization Act (MACRA) as an administrative and reporting distraction, it’s time to take a second look. It is the most profound change in the physician payment model since 1965, the year Medicare was enacted. […]

What’s Driving Healthcare IT in Canada

Using Virtual Agents to Create High-Touch Customer Service for Health Plans

Jennifer Dionne
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There will always be a need for premium live operator customer service, however the future of the contact center lies largely in eliminating the traditional contact center. While customer self-service rates have been abysmally low in healthcare, recent advancements in intelligent assistants and robotic automation are beginning to show great promise for healthcare customer service. […]

Medicare Gets Serious About Value-based Payments: How MACRA Will Change Care Delivery