Home Tag "patient experience"

The Best Exotic Marigold Hospital: Hilton Digital Experience

Jennifer Dionne
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The hospitality industry has used digital tools giving guests a greater sense of autonomy, more personal choices and to reduce the “friction” inherent in travel and shopping. This session explores the question: How can healthcare use digital tools and the lessons from the hotel and retail industries to increase patients’ sense of control and personalize […]

Human error biggest risk to health IT

Engaging Patients Before They Know They Need You

Jennifer Dionne
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NTT DATA’s Melanie Dowczek discusses how technology will play a big part in moving healthcare from passive, reactive care to engaged and proactive care. This is the second of a two-part series on patient engagement. Part one focused on the need to be less passive in healthcare. This article examines how healthcare professionals can be […]

How unlikely collaborations are changing the future of healthcare